Promotional products sound simple until L'Oreal's brand is on the product and 53 country offices need to work as one company. At IGC, I built the B2B procurement SaaS our enterprise clients ordered through, the compliance system that kept every factory certificate provable, the CRM and collaboration environment connecting 53 offices, and a manufacturing automation that put personalized review stickers in 280,000 hotels in six weeks.
Large clients wanted to order promotional products through their own procurement systems, not through email and spreadsheets.
Build a B2B SaaS for internal procurement of promotional products that speaks enterprise.
Built the platform complete with integrations to SAP, Ariba, Coupa, and other ERP systems.
Adopted by L'Oreal, Booking.com, and Swiss Re, next to a dozen other clients.
Everything carrying the L'Oreal name must be provably compliant, and our factories were in China, with certificates scattered everywhere.
Make factory compliance provable on demand.
Built a system that stores and tracks every certificate of every factory we produced.
Compliance went from a paper chase to a lookup, and a brand-critical client requirement was met. I have been building compliance systems since before the EU AI Act made them fashionable.
Offices in 53 countries worked as 53 separate companies.
Give them shared systems for customers and collaboration.
Implemented a CRM and a SharePoint environment across all offices.
53 offices working from the same customer data and the same documents.
Booking.com wanted personalized review stickers and frames delivered to its hotels worldwide, with custom personalization and fulfillment to match.
Get from intake to global delivery at a speed nobody in the industry considered normal.
Built custom manufacturing automation for personalization and designed the fulfillment approach alongside production in China.
From intake to production to worldwide fulfillment at more than 280,000 hotels, completed in a month and a half.